What is the cellular 3G Sunset Transition?
In preparation for the cellular carriers’ 5G network changes, all major carriers have scheduled the phase-out of their 3G networks to be complete in early 2022. This phase-out is for the networks that carry voice traffic.
How does the 3G Sunset Transition affect cellular units?
Some cellular units may only be capable of running on the 3G cellular network for its voice features. Units will need to be upgraded to have cellular access on the 4G network. If upgrades are not complete, cellular telephone entry systems may not be able to make calls.
Which products are affected?
The end user already upgraded for 4G data; do they also need to upgrade for voice?
Possibly. This information will be noted in the customer’s Summit Control dashboard. If the customer is unsure if their unit requires an upgrade, email upgrade@securitybrandsinc.com
What happens if the end user does not upgrade?
The unit will continue to connect to the Summit Control app, and they will be able to program the keypad and admit guests. However, the unit will no longer be able to make voice calls.
How do end users update their cellular unit?
If the cellular unit was purchased after 7/1/2019:
- Call Security Brands to determine if the unit needs an upgrade and receive a tracking form and shipping label.
- Uninstall the full unit or just the faceplate. Watch video.
- Include the tracking form with the full unit or faceplate and attach the shipping label. Make sure the tracking form is shipped with the unit.
- Send the full unit or faceplate to Security Brands at:
2151 East Glen Blvd
Mesquite, TX 75181
The end user’s unit was purchased prior to July 1, 2019, how should they upgrade it?
Units not eligible for free upgrades can be upgraded through our existing upgrade program by purchasing an upgrade kit through a distributor. Email upgrade@securitybrandsinc.com for more information.
What information do I need to provide the customer?
Direct the end user to upgrade@securitybrands.inc.com for more information.
How do I know if the unit is under warranty?
All units purchased since 7/1/2019 are included under warranty. Contact upgrade@securitybrands.inc.com for more information.
